Returns are permitted on items that are incorrect or faulty, or not fit for purpose, with a full refund. Items must be returned within 30 days of receiving. Orders may be cancelled within 24 hours of purchasing for a full refund. Orders may not be cancelled after they have been posted.
Orders may be cancelled within 24 hours of purchasing for a full refund. Orders cancelled after this time will be subject to a restocking fee of $5 per item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Personalised items such as name tags cannot be returned unless they're faulty or an error has occurred such as a spelling error (although this is a rarity).
We charge a flat rate of shipping, $8 to anywhere in Australia, $17 to New Zealand and $25 to the rest of the world. We endeavour to post items within 1 - 4 business days except for pre-orders where expected delivery is on the listing description. Purchases over $90 receive free shipping in Australia.